Privacy Policy
Last updated: 9 July 2026
Marsi Naturals respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order or contact us.
Marsi Naturals is a UK-based business selling products to customers in the United Kingdom, Ireland, Poland and other selected destinations.
Who we are
For the purposes of UK data protection law, Marsi Naturals is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Marsi Naturals
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What information we collect
Depending on how you interact with our website, we may collect:
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your name
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email address
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billing address
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shipping address
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telephone number (where provided)
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order details
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correspondence you send us
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information about how you use our website through cookies and analytics.
Payment information is processed securely by our payment providers. Marsi Naturals does not store your full payment card details.
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How we use your information
We process your personal data only where it is necessary to:
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fulfil and deliver your order
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process payments
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respond to your enquiries
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provide customer support
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comply with legal and accounting obligations
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improve our website and customer experience
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send newsletters or marketing communications where you have chosen to receive them.
We never sell or rent your personal information to third parties.
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Legal basis for processing
We process your personal data using one or more of the following lawful bases:
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fulfilling a contract (processing and delivering your order)
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complying with legal obligations
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your consent (such as subscribing to our newsletter)
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our legitimate interests in operating and improving our business and website.
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Payment processing
Payments made through our website are processed securely using Wix Payments and supported payment methods, including credit and debit cards, Apple Pay and Google Pay.
Marsi Naturals never receives or stores your complete payment card details.
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Who we share your information with
We only share personal information where necessary to operate our business, including trusted service providers such as:
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Wix (website hosting and ecommerce platform)
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Wix Payments (payment processing)
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delivery and shipping providers.
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professional advisers where required by law.
These providers only process personal data where necessary to provide their services.
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International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, appropriate safeguards are in place to ensure your personal information remains protected in accordance with applicable data protection laws.
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Data retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Certain information relating to orders may be retained for accounting, tax and legal purposes where required by law.
When information is no longer required, it is securely deleted or anonymised.
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Cookies
Our website uses essential cookies to ensure proper functionality and security.
With your consent, we may also use analytics tools provided by Wix to understand how visitors use our website and to help improve your browsing experience.
You can manage or disable cookies through your browser settings.
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Data security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Although no internet transmission can ever be guaranteed completely secure, we work with trusted providers who apply recognised security standards.
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Your rights
Depending on applicable data protection laws, you have the right to:
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access your personal data
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request correction of inaccurate information
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request deletion of your personal data where applicable
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restrict or object to processing
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withdraw consent where processing is based on consent
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request a copy of your personal data.
To exercise any of these rights, please contact:
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Complaints
If you have concerns about how your personal information has been handled, please contact us first so we have the opportunity to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been processed unlawfully.
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Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements.
The latest version will always be available on this page.